Returns & Refunds

RETURNS & EXCHANGES:

We take pride in everything we do at Ballard Vine Works! We stand behind the quality of our handcrafted designs and will make every effort to make things right if you are not satisfied with your purchase. Due to the unique nature of our materials, each piece is truly one-of-a-kind. Variations can occur in color, texture, grain and final appearance. All measurements and weights are approximates only. The unique variations in each piece are not structural faults and should not be considered a defect or flaw. No returns or exchanges on custom pieces if we have received final approval from customer prior to shipping. If you need to exchange a purchase for the same item, Please contact us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. SHIPPING: You will be responsible for paying for your own shipping costs for returning your item (unless the item is damaged during shipping). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.